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Professor Wen joined the ��«Ӱҵ as an Associate Professor of Operations and Supply Chain Management in 2020. He received his Ph.D. in Management Science from the University of North Texas. He also holds M.Sc. with a concentration in Supply Chain Management and B.Sc. in Computer Science from the University of Electronic Science & Technology of China. Prior to joining the Dicke College of Business Administration at ��«Ӱҵ, he was a faculty member at the Eastern Illinois University for 8 years.

Professor Wen has published research in a variety of journal articles including the��International Journal of Information Management, International Journal of Electronic Commerce, Information & Management, Computers in Human Behavior, International Journal of Operations and Production Management, Journal of Computer Information Systems, Electronic Commerce Research and Applications, Quality & Quantity, Behaviour & Information Technology, Quality Management Journal, International Journal of Services Technology and Management, and Journal of Electronic Commerce Research. His research interests include e-commerce, consumer behavior, service operations, sustainable operations, statistics education, and collaborative supply chain management.

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Courses Taught:

BIZ 3641: Operations Management,��

MGMT 3751: Model-Based Decision Making,

MRKT 4731: Logistics and Supply Chain Management

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Selected Refereed Journal Articles:

Forrest, Y-L., J., Jallow, K. A., Wen, C., Shi, J. & Guo, H., “The Role Government Policy and Supports Play to Stimulate Economic Growth,” Advances in Systems Science and Applications, (Accepted, Oct. 2021)

Fang, J., L., Chen, L., Wen, C. & Prybutok, V.R. “Co-viewing Experience in Video Websites: The Effect of Social Presence on E-Loyalty,” International Journal of Electronic Commerce, Volume 22, Issue 3, Jun 2018, pages 446-476.

Fang, J., Zhao, Z., Wen, C., and Wang, R. “Design and performance attributes driving mobile travel application engagement,” International Journal of Information Management, Volume 37, Issue 4, August 2017, Pages 269–283.

Wen, Chao, with Fang, J., and Shao, Y.. “Transactional Quality, Relational Quality, and Consumer e-Loyalty: Evidence from SEM and fsQCA,” International Journal of Information Management, Volume 36, Issue 6, Part B, December 2016, Pages 1205-1217 ��(Acceptance rate 20% from Cabell’s Directories, Journal Impact Factor: 2.692)

Wen, Chao, with Fang, J., George, B., Shao, Y. “Affective and cognitive factors influencing repeat buying in e-commerce,” Electronic Commerce Research and Applications, Volume 19, September–October 2016, Pages 44-55 . (Acceptance rate 12% from Cabell’s Directories, Journal Impact Factor: 2.139)

Wen, Chao, with Fang, J., George, B., and Prybutok, V.R. “Consumer Heterogeneity, Perceived Value, and Repurchase Decision-Making in Online Shopping: The Role of Gender, Age, and Shopping Motives,"��Journal of Electronic Commerce Research, Volume 17, Number 2, pp. 116-131. May, 2016(Acceptance rate 10% from Cabell’s Directories, Journal Impact Factor: 1.255)

Wen, Chao, with Fang, J., Prybutok V. “Shirking behavior and socially desirable responding in online surveys: A cross-cultural study comparing Chinese and American samples”. Computers in Human Behavior, Volume 54, January 2016, pp. 310-317. (Acceptance rate 30% from Cabell’s Directories, Journal Impact Factor: 2.880)

Wen, C., Prybutok, V.R., Blankson, C, and Fang, J. (2014) “The Role of E-Quality within the Consumer Decision Making Process,”�� International Journal of Operations and Production Management, Vol. 34 No. 12, pp. 1506-1536. (5-year Impact Factor 2.472)

Fang, J., Wen, C. and Prybutok, V., (2014), “An assessment of equivalence between Internet and paper-based surveys: Evidence from collectivistic cultures”, available online via Digital Object Identifier (DOI) 10.1007/s11135-012-9783-3, Quality & Quantity, Volume 48, Issue 1, January 2014, pp. 493-506. (5-year Impact Factor 1.24)

Fang, J., Wen C. and Prybutok V., “An Assessment of Equivalence between Paper and Social Media Surveys: The Role of Social Desirability and Satisficing”. Computers in Human Behavior, Volume 30, January 2014, pp. 335-343. (5-year Impact Factor 3.047)

Fang, J, Wen, C. and Prybutok, V. (2013) “Equivalence of Internet and Paper-Based Surveys in IT/IS Adoption Research in Collectivistic Cultures: The Impact of Satisficing”, Behaviour & Information Technology, available online via Digital Object Identifier DOI:10.1080/0144929X.2012.751621, Volume 32, Issue 5, May 2013, pp. 480-490. (5-year Impact Factor 1.426)

Fang, J. and Wen C.,�� (2012) “Predicting potential respondents’ decision to participate in Web surveys”, International Journal of Services Technology and Management, Vol.18, Nos. ½, pp. 16-32

Wen, C., Qin, H, Prybutok V. and Blankson C, (2012) “The role of national culture on relationships between customers’ perception of quality, values, satisfaction and behavioral intentions”, Quality Management Journal, Vol. 19, No. 4, pp. 7 -23

Xu, C., Ryan S., Prybutok V. and Wen, C., (2012) “It is not for fun: An examination of social network site usage”, Information & Management, Volume 49, Issue 5, pp. 210-217. (5-year Impact Factor 3.392)

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